PRIVACY POLICY

1. Who We Are

Indulge Massage Therapy is a UK-based massage therapy business offering a range of professional massage treatments. For the purpose of data protection laws, we are the "data controller" of your personal information.

If you have questions about this Privacy Policy, please contact:

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Indulge Massage Therapy

Email: lee@indulgemassagetherapy.co.uk
Phone: 07470 486221

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2. What Personal Data We Collect

We may collect and process the following personal data when you:

a. Contact Us

• Name

• Email address

• Phone number

• Any information included in your message

b. Book an Appointment

• Contact details (as above)

• Booking preferences (e.g., preferred date/time, service type)

• Relevant health or wellbeing information (if you voluntarily provide it)

c. Visit the Website

• IP address

• Browser type and version

• Pages visited and referring websites

• Cookies and analytics data (see Section 5)

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3. How We Use Your Information

We use your personal data to:

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• Respond to your enquiries

• Arrange and manage bookings

• Send confirmation or reminder messages

• Provide the services you’ve requested

• Maintain client records (where relevant for treatments)

• Improve our website and user experience

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We do not sell your data or share it with third-party advertisers.

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

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• Consent – where you have given clear permission (e.g., submitting an enquiry form)

• Contract – where processing is necessary to deliver a service you have requested

• Legal Obligation – for recordkeeping or professional standards

• Legitimate Interests – to improve our business and respond to enquiries

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5. Cookies & Analytics

Our website may use cookies to enhance your experience and understand visitor behaviour.

Cookies are small text files stored on your device. You can disable them in your browser settings if you prefer. We may use basic website analytics tools (e.g., Google Analytics) to monitor site traffic.

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These tools may collect:

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• Your IP address

• Browser type

• Pages visited

• Time spent on site

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This data is anonymised and used for improving site performance.

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6. How We Store & Protect Your Data

Your data is stored securely and only accessed by authorized personnel. We take appropriate steps to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.

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If you book via a third-party system or communicate via email, your data may also be stored within those secure systems (e.g., your email provider or booking platform).

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7. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, tax, or regulatory requirements.

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You may request deletion of your data at any time (see Section 8).

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8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

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• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to certain processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

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To exercise your rights, email us at: lee@indulgemassagetherapy.co.uk

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9. Third-Party Links

Our website may include links to third-party websites (e.g., social media, booking systems). We are not responsible for their privacy practices. We encourage you to read the privacy policies of those sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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Thank you for trusting Indulge Massage Therapy.

Your privacy and wellbeing are always our priority.